Privacy Policy

We collect information you provide directly to us when you use our services, fill out forms, or communicate with us. This includes:

• Account Information: Name, email address, phone number, job title, and company name when you register or inquire about our services.
• Business Information: Details about your organization, current software stack, team size, and operational workflows that you share during onboarding or consultation calls.
• Usage Data: Information about how you interact with the Consolify One platform, including features accessed, actions taken, and session duration.
• Communications: Messages, emails, and support tickets you send to our team.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and referral URLs collected automatically when you access our platform or website.

We do not collect sensitive personal data such as government ID numbers, financial account credentials, or health information.

We use the information we collect for the following purposes:

• Providing and Improving Services: Delivering, maintaining, and enhancing the Consolify One platform and related services.
• Account Management: Creating and managing your account, authenticating your identity, and facilitating access to the platform.
• Communications: Responding to your inquiries, sending service-related notifications, and providing technical support.
• Business Operations: Preparing custom proposals, scoping projects, and fulfilling contractual obligations.
• Analytics and Product Development: Understanding usage patterns to improve features, fix bugs, and develop new capabilities.
• Security: Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activity.
• Legal Compliance: Meeting our obligations under applicable laws and regulations.

We do not sell your personal information to third parties. We do not use your data for behavioral advertising purposes.

Your data is stored on secure cloud infrastructure with industry-standard protections. We employ the following safeguards:

• Encryption: Data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256 encryption.
• Access Controls: Access to customer data is restricted to authorized personnel on a need-to-know basis.
• Backups: Regular automated backups are maintained to ensure data durability and recovery capability.
• Monitoring: We maintain security monitoring and logging to detect and respond to potential threats.

We retain your data for as long as your account is active or as needed to provide services. Upon termination, we retain data for a period of 90 days before secure deletion, unless a longer retention period is required by law or agreed upon contractually.

International Data Transfers: Because we serve customers worldwide, your data may be processed or stored in regions other than the one where it was originally collected. When data moves across borders, we rely on recognized safeguards such as Standard Contractual Clauses and equivalent mechanisms to ensure it remains protected to the standard described in this policy.

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorized access to your account.

We work with trusted third-party service providers to operate our business and deliver the Consolify One platform. These partners may process your data on our behalf under strict confidentiality and data processing agreements. Categories of third-party services we use include:

• Cloud Infrastructure: Hosting and database providers for storing and serving platform data.
• Analytics: Tools that help us understand how our website and platform are used, using anonymized or aggregated data where possible.
• Communication Tools: Email and messaging platforms used to deliver notifications and respond to support requests.
• Payment Processing: Secure payment processors for handling billing. We do not store payment card details on our systems.

We do not permit third-party service providers to use your data for their own marketing purposes. Our website may contain links to external sites; we are not responsible for the privacy practices of those sites.

We use cookies and similar tracking technologies on our website and platform. Cookies are small text files stored on your device that help us provide a better experience.

• Essential Cookies: Required for the platform to function, including authentication and session management. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to improve your experience on return visits.
• Analytics Cookies: Help us understand which pages are visited, how long users stay, and where they come from. This data is aggregated and anonymized.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect functionality of the platform. We do not use third-party advertising cookies or cross-site tracking.

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal data, subject to certain legal and contractual exceptions.
• Portability: The right to receive your data in a structured, machine-readable format.
• Objection: The right to object to certain types of processing, including direct marketing.
• Restriction: The right to request that we limit processing of your data in certain circumstances.

To exercise any of these rights, please contact us at the address below. We will respond to your request within 30 days. We may need to verify your identity before fulfilling certain requests.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@consolify.one
• Website: consolify.one/contact

We are committed to resolving privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our platform. Continued use of our services after any changes constitutes your acceptance of the updated policy.